We ship from Florida Monday through Friday (excluding holidays). Orders placed and received in our system before 2:00 p.m. EST usually will be shipped out the same day. Typically, orders placed after 2:00 p.m. EST will be shipped following business day. Orders placed on non business hours (Saturday, Sunday, Holidays and M~F after 2:00 p.m. EST) will be processed the following business day (Example: Orders placed Friday after 2 p.m. EST will be shipped following Monday). Shipping time usually takes 5-10 working days to arrive to the Pacific Coast and 4-8 working days on the East Coast. Transit times are not guaranteed and shipping costs are not refundable.
If your delivery is time sensitive we recommend you use UPS, it will cost a bit more than USPS but it is generally faster and more reliable than USPS.. please note that USPS does not guarantee transit times, so it may take up to 15 days to receive your order sometimes even more.
* Sorry, we can not give refunds for late standard USPS shipments as these shipping methods do not include a guaranteed delivery date/range committment from the shipping provider, and the amount of time it takes the mail carrier to complete the delivery is beyond our control.
Images are posted in a grip seal bag and then placed into a hardback (Do not Bend) A4 envelope, extra care is taken not to damage items. This should fit through a normal letterbox.
USPS First Class generally arrives 5-10 Business days. We cannot guarantee your date of delivery unless you choose the option of Next Day or 2nd Day Shipping at check out. We cannot be held responsible for extreme weather delays, postal strikes or other issues related to An Post.
In the event a package does not arrive within the normal delivery window we do need to wait an additional 5 business days on top of the stated shipping time before we are able to officially declare the package as lost, to allow for any possible delays within the postal system. If your package still has not arrived after this additional week waiting period please contact us for assistance.
*When Should i Order?
The ideal time would be 2-3 weeks before your event. The cake tops do last up to 9 months but we find the colour is at its strongest if left to a month or less before time required.
We will always try our hardest to facilitate late orders, we know how busy life is and some things can get forgotten. However please read our delivery details to decide what shipping option is best for you to ensure your cake top gets to you in time, as we cannot be held responsible for postage unless you chose our Next Day or 2nd Day Shipping option at checkout.
We are confident you will be happy with your products. Unfortuantly due to food hygiene regulations we cannot accept returns.
We also cannot offer refunds on change of minds, orders not received in time due to postal system, weather disruptions or misspellings on order placed.
If we have made an error we will of course send out a new cake top as soon as possible
No refunds will be given for any delays caused by the carrier.
We are not responsible for proper placing of text, any addition text will be placed based on our preference unless the customer indicates us a preferred location (via email or phone call).
"For the first 60 minutes after the order is placed, We can cancel your order; however, if the order has entered the processing the order can't be canceled."
For Standard and Expedited Shipping Services, we do not guarantee the delivery time. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Please refer to the terms and conditions of the United States Postal Service and UPS regarding delivery delays. On the other hand, Next Day and Second Day deliveries are guaranteed, therefore, if you experience any issues please contact us immediately so we can find the proper solution.
“I NEED IT TOMORROW”: If you need the order in a shorter amount of time, you may upgrade the shipping to Express service. We offer:
UPS Next Day
UPS 2nd Day
All the shipping costs are based on the real-time UPS shipping rate system. You will get the actual shipping cost during checkout.
We only ship within United States on express orders. Please note that UPS Express does not deliver on Saturday and Sunday.
We recommend buyers to purchase days in advance, If selecting standard and expedite shipping. We do not take any responsibility for any delivery delays due to USPS.
*UPS Next Day and UPS 2nd Day Shipping are 100% Guaranteed.