- Shipping & Delivery
- PLEASE NOTE: ALL SHIPPING METHODS ARE NOT GUARANTEED as there may be carrier delays, THEREFORE SELECT shipping that will insure you receiving the item at an earlier delivery.
UPDATE 07-05-2020... SERVICE UPDATE: UPS and USPS services have suspended their Guarantee On All Deliveries. Late deliveries will not be refunded by Ediblecakeimage.com. We recommend ordering ahead of time as it will help with the shipping cost and any possible delays. Due to the ongoing pandemic, we have been receiving a couple delays on delivery dates so please select a shipping that will insure you receiving the item at an earlier delivery than you originally desired. any shipping information/policy prior to this update is no longer applicable. Updates will continue being made based on the situation we are currently facing with Covid-19.
(No refunds will be given for any delay until futher update)
Please see the "Shipping Options" tab at the bottom of each page for information on shipping methods used by Ediblecakeimage.com.
If your item is damaged in shipping, this is shipping carrier mistake. All images are packaged carefully and marked both "Fragile" and "Do not bend." If you choose priority mail or UPS, you will be able to file a claim for a refund with the shipping carrier, should your item be damaged. If you choose standard mail, your item is uninsured and will not be refunded by Ediblecakeimage.com or the shipping carrier. You, as the buyer, are responsible for filing damage claims. Take photos of damage to the item and packaging to support your case.
If your item is lost in the mail, no refund will be issued. If you choose priority mail or UPS, your item will be refunded by the shipping carrier. First Class Mail is not insured for loss. Ediblecakeimage.com is not responsible for packages once left in the hands of the shipping carrier.
If your item does not arrive on time, but was shipped on or before the scheduled ship date - no refund will be issued. Orders are shipped within 1-2 business days, sometimes less. In the instance that ship times have been temporarily extended, you will be notified. Please choose your shipping method carefully and always monitor your tracking information.
- Returns & Replacements
We are confident you will be happy with your purchase. If for any reason the product does not meet your expectations, please contact info@Ediblecakeimage.com. Please send a photo of the problem and a refund may be issued under Ediblecakeimage.com discretion. Please see the Edible Prints Disclaimer for information about the edible printing process and expected results.
Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.
Returns cannot be accepted for any reason. Images are both edible and personalized and therefore are unable to be transferred to another customer.
Upon request, any order that has not been created or shipped can be cancelled for the full amount of purchase.
If your item has been created, but not shipped only the shipping price will be refunded.
Should there be a mistake in the message on your image due an error made by Ediblecakeimage.com, the full amount of the item will be refunded or, time allowing, a replacement will be sent.
If an error was made by the buyer when requesting a custom message, no refund will be issued. Please type carefully.
If you damage your image when applying, Caking Impressions is not responsible for damage.
If the image sticks to the plastic backing (not common, but does occur) please attempt to follow the instructions provided. If this does not seem to be working - please contact firstname.lastname@example.org or call 305-597-3802 directly for one-on-one assistance with your image. You may contact Ediblecakeimage.com at any time. If no attempt at contact was made, Caking Impressions will not be held responsible for the damage done to your image. If Caking Impressions is unable to assist you with the removal of your image and the product is proven to be defective, a refund or replacement will be issued.
- Payment & Pricing
- Upon request, any order that has not been created or shipped can be canceled for the full amount of purchase. If your item has been created, but not shipped only the shipping price will be refunded. We accept PayPal and most major credit cards.
- Viewing Orders
- To be able to view orders made, you must have first created an account with Ediblecakeimage.com. If you made an order as a guest and not registered, you may contact us at email@example.com or call us at 305-597-3802 to find out the status of your order.
- Terms & Conditions
Unless otherwise stated, Ediblecakeimage.com and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You must not:
- republish material from this website (including republication on another website);
- sell, rent or sub-license material from the website;
- show any material from the website in public;
- reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
- edit or otherwise modify any material on the website; or
- redistribute material from this website [except for content specifically and expressly made available for redistribution].
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Ediblecakeimage.com' express written consent. You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purposes related to marketing without Ediblecakeimage.com' express written consent.
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to Caking Impressions a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Caking Impressions the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Ediblecakeimage.com or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. Ediblecakeimage.com reserves the right to edit or remove any material submitted to this website, or stored on Ediblecakeimage.com servers, or hosted or published upon this website. Notwithstanding Ediblecakeimage.com rights under these terms and conditions in relation to user content, Ediblecakeimage.com does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
Limitations of liability
Ediblecakeimage.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
- to the extent that the website is provided free-of-charge, for any direct loss;
- for any indirect, special or consequential loss; or
- for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
- These limitations of liability apply even if Caking Impressions has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Ediblecakeimage.com' liability in respect of any:
- death or personal injury caused by Ediblecakeimage.com negligence;
- fraud or fraudulent misrepresentation on the part of Ediblecakeimage.com; or
- matter which it would be illegal or unlawful for Ediblecakeimage.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
You accept that, as a limited liability entity, Ediblecakeimage.com has an interest in limiting the personal liability of its staff and employees. You agree that you will not bring any claim personally against Ediblecakeimage.com' staff and employees in respect of any losses you suffer in connection with the website. [Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect Ediblecakeimage.com staff and employees, subsidiaries, successors, assigns and sub-contractors as well as Ediblecakeimage.com.
Breaches of these terms and conditions
Without prejudice to Ediblecakeimage.com other rights under these terms and conditions, if you breach these terms and conditions in any way, Ediblecakeimage.com may take such action as Ediblecakeimage.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Ediblecakeimage.com may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.